Hassel free Exchange :-

Customer must initiate the exchange within 48 hours of receiving the product to be eligible for an exchange, the product must be unused and accompanied with its original packaging and tags in an unwashed & undamaged condition, in case the customer is returning a product which came with a free gift, the customer must return the gift as well, back to the company.

An Exchange is accepted only if:

• If there is a size issue.
• if the customer want to exchange for another style.
• If the product has a manufacturing defect.
• If the product is damaged in transit while being shipped to the customer.

Kindly note: For all the above all courier charges will be borne by the customer.

Please take extra care while trying your shoes to ensure the leather sole are not damaged. We recommend trying them on a carpeted area in case customer need to initiate an exchange.

WE DO NOT OFFER EXCHANGE/RETURNS FOR DISCOUNTED/SALE ARTICLES.

 The Exchange Procedure:

To complete your exchange, we require:

• A receipt of proof of purchase.
• You should email us your proof of purchase, photos of the shoes including the sole and reason for exchange to info@deaofficial.net
• Order No. of the Product (Mention in the Invoice).

The team will respond to your exchange request  with an approval or rejection of your exchange. Kindly make sure your request is submitted within 48 hours of your receiving the product. If your initial request is approved. We will request that customer sends the product back to us with a tracking number, the shipping cost of returning the product will be borne by the customer. Once we receive the product our QC team will check the product for it being in order. The final approval or rejection of customer exchange would depend on the condition of the shoe. And if it is in line with the photos initially sent.

After the confirmation of product being in its original condition is received, we would initiate the Exchange process. Kindly note the exchange process would take a minimum of 2-3 weeks. The delivery time for the exchange product to reach the customer would vary depending on the location of delivery.

WE DO NOT ACCEPT ANY REFUND, RETURN OR CANCELLATION.

Color & Description Disclaimer:

While placing an order customers are advised keep in mind some variation in color of the products ordered.

Although extra attention is given to reproduce the colors on the screen as seen by you, still there may be remain variations in color of the actual product due to the nature of leather being natural material and final finishing of the products.

Variation may also be felt because of different resolutions, monitors, video cards, operating systems, and internet browsers used.

Leather has a tendency to reflect different shades of color under different lights. A 10-15% variation in shade would be considered as normal.

The customers who are preferring items with beaded embroidery and sequins must be aware of the fact that these shiny embellishments have a tendency to come off.

Remember, even with the best of handling and care, this problem cannot be avoided altogether.

So, before ordering such item please keeps these things in mind.

We are at your service and it is our endeavor to provide you the best quality products.

It is a privilege to have you as our Customer!